Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. What types of products do you offer?

We offer a curated selection of apparel, accessories, and beauty products to meet a range of fashion and self-care needs. Our catalog includes items like clothing, apparel accessories, handbags, skincare products, makeup, and more.

2. How do I place an order?

To place an order, browse through our product categories, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout, where you can provide your shipping details and make payment to complete your purchase.

3. What payment methods are accepted?

We accept several secure payment methods, including major credit/debit cards, UPI, and digital wallets. All transactions are processed safely using secure encryption.

4. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping fees and delivery times vary by location and will be displayed at checkout.

5. How long will it take to receive my order?

Delivery times depend on your location and the selected shipping method. Orders are typically processed within 1-3 business days, and estimated delivery times will be shown at checkout.

6. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email, allowing you to track your package online. You can also check your order status in your account under “Order History.”

7. What is your return and exchange policy?

We accept returns and exchanges for items in their original condition within 20 of delivery. Please refer to our Return Policy [link to the policy] for complete details on eligible items and the return process.

8. How do I return or exchange an item?

To initiate a return or exchange, please contact our customer support at contact@charkhashilp.com. Our team will guide you through the return process and provide instructions for returning your item.

9. My item arrived damaged. What should I do?

If your item arrives damaged, please contact our support team within 48 hours of delivery. Kindly provide photos of the damaged item so we can assist with a replacement or refund.

10. Are your beauty products cruelty-free and safe for sensitive skin?

Yes, we carefully select beauty products from reputable brands that prioritize cruelty-free testing and use safe, high-quality ingredients suitable for most skin types. Please check each product description for specific details and ingredient information.

11. Do you offer gift cards or gift wrapping?

Yes, we offer electronic gift cards that can be emailed to the recipient. Gift wrapping is also available at checkout for an additional fee.

12. How can I contact customer support?

You can reach us by email at [contact email] or by phone at +919324797101. Our customer support team is available Monday through Friday .

13. Do you offer discounts or promotions?

Yes, we frequently offer promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers, or check our website’s “Sales” section for current deals.

14. How do I create an account?

Click the “Sign Up” button on the top right corner of our website and fill in the required information to create your account. With an account, you can save items to your wishlist, track orders, and enjoy a faster checkout experience.

15. Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 1 hour of placing them. After this window, the order enters processing and cannot be changed. For urgent requests, please contact customer support, and we’ll do our best to assist you.